Appointment & Cancellation Policy

At Great Posture, we value the time and commitment of every client. To maintain a smooth schedule and provide high-quality care to all clients, the following policy is in place:

• 24-hour notice is required for cancellations or appointment changes.

• Late cancellations or missed appointments will result in a 50% charge of the scheduled treatment fee.

• Clients who arrive more than 15 minutes late may have their session shortened or may be required to reschedule. A 50% appointment fee may apply.

We understand that unexpected situations can happen and strive to be accommodating whenever possible.
 

Refund Policy

All services provided are non-refundable once completed. If you have concerns about your treatment, please notify us so we can address your needs appropriately.

No show Policy
Clients who fail to attend their scheduled appointment without notice will be charged 50% of the scheduled treatment fee. Repeated no-shows may require prepayment for future bookings.
 

Health & Safety Policy

Your safety and comfort are our priority.

Clients are asked to:

• Inform the therapist of any medical conditions, injuries, pregnancy, or recent surgeries before treatment.

• Report any pain or discomfort during treatment immediately.

• Follow aftercare recommendations provided following treatment.

Massage therapy may not be performed if contraindications are present.
 

Privacy & Confidentiality Policy

All client information is kept strictly confidential and used only for treatment and record-keeping purposes. Personal information will never be shared without consent unless required by law.
 

Respectful Environment Policy

Great Posture maintains a professional and respectful environment at all times.

• Any inappropriate behavior, language, or conduct will result in immediate termination of the session.

• Full payment will still be required for the scheduled session.
   

Payment Policy​

• Payment is required at the time of service.

• We accept cash and e-transfer (if applicable).

• Prices are subject to GST where applicable.
   

Late Arrival Policy

To respect the time of all clients:

• Please arrive 5–10 minutes early for your appointment.

• Late arrivals may result in reduced treatment time to avoid delays for the next client.

• Full session fees may still apply even if treatment time is shortened due to late arrival.